Support
Help with Calorific
The quickest way to reach us is from inside the app.
Report a problem
In the app, open Settings > Report a problem. Say what happened and what you expected, and choose “I'd like a reply” if you want an answer. The report includes the app version, your device model and its system version, which is usually what we need to find the fault.
Common questions
The app says it is offline, or is not syncing
Everything you log is saved on your device first and sent when there is a connection, so nothing is lost while you are offline. If it does not catch up once you are back online, close and reopen the app. If it still does not sync, report a problem from Settings.
A calorie or nutrient estimate looks wrong
Photo and text analysis is approximate, and portion sizes are guesses. Every draft can be edited before you save it, and saved entries can be changed afterwards. Values marked as an estimate came from the AI, not from a food database.
How do I delete my account and data?
In the app, go to Settings and choose to delete your account. This erases the data held for you straight away. Nightly backups are kept for up to 14 days, so a deleted record can remain in a backup for that long before it ages out.
How do I get a copy of my data?
Ask from Settings > Report a problem and choose “I'd like a reply”. Your rights are set out in the data protection policy.
How do I stop Calorific reading Apple Health?
Open the Health app on your iPhone, tap your picture, then Apps, then Calorific, and turn off anything you no longer want to share.
How do I join the beta?
The beta is by invitation for now. There is no public sign-up yet.
If something feels wrong
Calorific gives general guidance, not medical advice. Stop exercising and get help if something hurts or feels wrong, and talk to a doctor or other qualified professional about anything that worries you.